Policies
Rescheduling/Cancellation Policy
Need to reschedule or cancel your appointment? We totally understand, life happens! We kindly ask that you give us 48 hour notice if you need to reschedule, cancel or make changes to your appointment.
We want to take all the stress out of getting your hair done, so we will always reach out a week before your appointment to confirm the date, time, duration and services you are scheduled for.
If you reschedule or cancel within a 48 hour window, we will charge 50% of your scheduled appointment. We deeply respect your time, and want to encourage mutual respect between our stylists and clients.
Guest Policy
We recommend coming solo to your appointment, so you can fully relax and enjoy your experience. If you do need to bring a guest with you, we kindly ask that they remain in the lounge area to not interfere with your appointment or our other guests.
While we adore your kiddos, and of course will accommodate if you need to bring your child with you, salons are not a safe environment for children, given there are chemicals, hot tools, loud noises, etc. If possible, please do not bring children to the salon. If it is unavoidable, please contact the salon in advance so we can prepare!
Late Arrival Policy
Arriving more than 10–15 minutes late may result in a shortened service or cancellation, depending on the schedule.
Deposit Policy
A non-refundable deposit is required for new extension clients to secure your appointment and your hair order. This deposit will go toward your total service cost and is due at the time of your consultation.
Service Redo Policy
We want you to love your hair! If you’re not 100% satisfied, please contact us within 5–7 days so we can make it right.
Product Return Policy
Unopened retail products may be returned or exchanged within 14 days. Used products cannot be returned unless there is a manufacturer issue.
Payment Methods
We accept cash, major credit/debit cards, and some digital payment options (e.g., Apple Pay). Gratuity is always appreciated but never required.
Extension & Color Maintenance
For clients receiving extensions or color services, proper at-home care is essential. We’ll provide customized aftercare instructions to help maintain your results.
Health & Safety
If you're feeling unwell, we kindly ask that you reschedule your appointment. Our top priority is the health and safety of both our clients and staff.
Privacy Policy
Petal Hair Lounge receives, collects, and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profiles.
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us, such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure our store and its service providers' secure handling of credit card information.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We may contact you via email, telephone, text, and postal mail.
If you don’t want us to process your data anymore, please get in touch with us at info@petalhairloungestl.com or send us mail to 2814 S Big Bend Blvd. Saint Louis, MO 63143.